Refund policy

At NestLoo, customer satisfaction is our priority. We want you to feel confident when shopping for our wall-mounted toilet paper holders, adhesive bathroom accessories, and related home organization products.

30-Day Free Return & Refund Policy

We offer free returns and refunds within 30 days of the delivery date. If you are not fully satisfied with your purchase, you may request a return within 30 days after receiving your order.

Eligibility for Returns

To be eligible for a return, the item must:

Be returned within 30 days of delivery
Be unused, undamaged, and in its original condition
Include all original packaging, accessories, manuals, and parts
Not show signs of installation, misuse, damage, or modification

Products that have been installed, heavily used, damaged by the customer, or returned incomplete may not qualify for a full refund.

How to Start a Return

To request a return, please contact us at:

Email: support@nestloo.store
Phone: +1 (250) 386-6789

Please include:

Your full name
Order number
Email address used for the order
Reason for return
Photos or videos if the item arrived damaged or defective

Our support team will review your request and provide return instructions.

Free Return Shipping

NestLoo offers free return shipping for eligible returns within the 30-day return period. Please do not send any item back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, missing parts, or incorrect, contact us as soon as possible at support@nestloo.store with photos or videos. We will help arrange a replacement, refund, or other suitable solution.