Contact information

Thank you for choosing NestLoo. We are here to help with product questions, order support, shipping updates, returns, refunds, and general inquiries.

Store Information

Business Name: NestLoo
Website: nestloo.store
Email: support@nestloo.store
Phone: +1 (250) 386-6789

Business Address:
3883 30th Ave W
Vancouver, BC
Canada

Customer Support

For assistance, please contact us by email:

support@nestloo.store

When contacting us about an order, please include:

Your full name
Order number
Email address used at checkout
A clear description of your question or issue
Photos or videos if related to damaged, defective, or incorrect items

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday & Holidays: Closed

Response Time

We aim to respond to all customer inquiries within 24 business hours.

During weekends, holidays, or high-volume periods, response times may be slightly longer.

Product Support

If you need help with product information, installation guidance, adhesive use, bathroom accessory selection, or care instructions, our support team will be happy to assist.